Get Dashlane Working on Windows 10 | Step-by-Step Guide

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Written by elber
Updated 3 weeks ago

Are you facing issues with Dashlane not working on Windows 10? You're not alone! Dashlane is one of the most popular password managers, but like any software, it can run into problems, especially after system updates or changes. Don’t worry, though. In this guide, we’ll walk you through several solutions to get Dashlane back up and running smoothly on your Windows 10 device.

1. Update Dashlane and Windows 10

First things first—ensure that both Dashlane and your Windows 10 system are up to date. Outdated software is often the root cause of compatibility issues. To update Dashlane, simply:

  • Open Dashlane.
  • Go to the Help menu.
  • Click on “Check for updates.”

For Windows 10:

  • Go to Settings > Update & Security.
  • Click on “Check for updates.”

If updates are available, install them and restart your computer. This might be all you need to resolve the issue.

2. Restart Dashlane and Your Computer

It might sound simple, but sometimes a quick restart is all it takes. Close Dashlane completely (make sure it’s not running in the background) and then restart your computer. Once your system is back on, try launching Dashlane again.

3. Check for Conflicting Software

Certain applications, especially other security or password management software, might conflict with Dashlane. If you’ve recently installed any new software, consider uninstalling it to see if that resolves the issue.

  • Go to Control Panel > Programs > Programs and Features.
  • Look for any recently installed software that might conflict with Dashlane.
  • Uninstall and then restart your computer.

4. Disable Browser Extensions

If Dashlane is causing problems specifically with your browser, the issue might be with a conflicting extension. Try disabling other extensions to see if Dashlane starts working:

  • In Chrome, click on the three dots in the top right corner > More tools > Extensions.
  • In Firefox, click on the three horizontal lines > Add-ons and Themes > Extensions.

Disable other extensions one by one to identify if any are causing the issue.

5. Reinstall Dashlane

If none of the above steps work, you might need to reinstall Dashlane. Don’t worry—your data is stored securely, and you won’t lose any information.

  • Uninstall Dashlane by going to Control Panel > Programs > Uninstall a program.
  • Restart your computer.
  • Download the latest version of Dashlane from their official website and install it.

After reinstalling, log back into your account and check if the issue persists.

6. Check Firewall and Antivirus Settings

Sometimes, your firewall or antivirus might block Dashlane from functioning correctly. Make sure that Dashlane is allowed through your firewall:

  • Go to Control Panel > System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall.
  • Make sure Dashlane is checked for both private and public networks.

If your antivirus is causing the issue, consider adding Dashlane to the list of allowed apps.

7. Contact Dashlane Support

If you’ve tried everything and Dashlane is still not working on Windows 10, it might be time to reach out to Dashlane’s customer support. They can provide more specific guidance based on your particular issue.

You can contact them through their website or check their Help Center for more troubleshooting tips.

Conclusion

It can be frustrating when Dashlane not working on Windows 10, but with these steps, you should be able to resolve most issues. Whether it’s a simple update, a restart, or a more involved reinstallation, one of these solutions is likely to get Dashlane working smoothly again. If all else fails, Dashlane’s support team is always ready to assist.

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